Terms and conditions
Effective Date: 19/09/2026
Last Updated: 19/09/2026
These Terms and Conditions govern the services provided by Mobile PC Rescuers. By requesting, scheduling, approving, or using our services, you acknowledge that you have read and agree to these terms. If you do not agree, please do not use our services
1. Introduction
Mobile PC Rescuers provides mobile computer repair and related technology services. These terms explain the scope of our services, estimates and payments, warranties, customer responsibilities, limitations, cancellations, privacy practices, and other conditions that apply to our services.
2. Services
We offer mobile computer repair services, including diagnostics, repairs, upgrades, software installation, virus and malware removal, troubleshooting, and related technology services. Services are generally provided at the customer's location unless otherwise agreed. Some issues may require additional time, specialized equipment, parts, software, or off-site service.
2.1. Diagnostic Services
Diagnostic services involve evaluating the customer's equipment and identifying the likely cause of an issue. Where appropriate, we will provide an estimate or recommended course of action before additional repair work is performed. Diagnostic fees may apply even when the customer does not proceed with a repair.
2.2 On-Site Repair Services
Technicians will perform repairs at the customer's location whenever reasonably possible. If an issue cannot be resolved on-site, Mobile PC Rescuers may recommend off-site service, additional diagnostics, or another appropriate solution.
2.3 No-Fix, No-Fee Guarantee
When applicable, our No-Fix, No-Fee guarantee means that if we are unable to diagnose or fix the agreed service issue, the customer will not be charged for the applicable repair service. The guarantee does not apply when a customer declines a recommended repair after diagnosis, when the requested outcome is outside the agreed scope of work, or where another stated exclusion applies.
2.4 Service Scope and Changes
Repair estimates are based on the information available at the time of diagnosis. If additional issues, parts, labor or services are identified, we may provide a revised estimate for customer approval before proceeding with additional chargeable work.
3. Payment Terms
Unless otherwise agreed in writing, all service fees are due when the service is completed. We may accept cash, credit/debit cards, online payments, or other payment methods offered by the business.
3.1 Quotes & Estimates
Estimates are provided in good faith based on the known condition of the equipment and the requested service. An estimate may change if additional parts, labor, damage, or previously unknown issues are discovered. We will communicate additional charges before proceeding when customer approval is required.
3.2 Additional Parts or Labor
Parts and additional labor that are outside the original estimate may require additional customer approval and, where applicable, payment before parts are ordered or additional work is performed. Parts availability and manufacturer shipping times may affect completion dates.
3.3 Late Payments
Payment is expected upon completion of services or within the payment period specifically agreed in writing. If a payment becomes overdue, applicable late fees or collection costs may be charged to the extent permitted by applicable law. Any specific late-fee amount should be confirmed by the business and reviewed for legal compliance before publication
4. Warranties and Disclaimers
Mobile PC Rescuers provides a limited warranty on qualifying repairs and parts. Unless otherwise stated on the customer's invoice or service agreement, the repair warranty covers issues directly related to the original repair for 30 days from the date of service. If the same covered issue reoccurs within the applicable warranty period, we may, at our discretion, revisit or perform corrective work without an additional labor charge.
4.1 Warranty Exclusions
The warranty does not cover:
• Physical damage, liquid damage, accidental damage, or misuse occurring after service.
• Problems caused by software, hardware, settings, upgrades, or modifications installed or changed after the repair.
• Problems unrelated to the original repair or a different underlying hardware/software issue.
• Data loss, data corruption, or recovery of missing data.
• Damage or problems caused by unauthorized third-party repairs, modifications, parts, or service.
• Consumable items or parts that are subject to a separate manufacturer warranty, where applicable.
4.2 Warranty Claim Process
Customers requesting warranty service should contact Mobile PC Rescuers as soon as the covered issue reoccurs and provide the relevant service or invoice information. Warranty coverage may require inspection of the equipment to determine whether the issue is related to the original repair.
5. Limitations and Liabilities
To the maximum extent permitted by applicable law, Mobile PC Rescuers will not be responsible for indirect, incidental, special, consequential, or other damages arising from services, except where such limitation is not permitted by law. Any limitation of liability should be interpreted subject to applicable law.
5.1 Data Loss and Device Condition
Computer repair can involve risks to files, operating systems, applications, settings, and hardware. Customers are strongly advised to maintain a current backup before service. Mobile PC Rescuers is not responsible for data loss or corruption arising during repair to the extent permitted by applicable law.
5.2 Third-Party Repairs and Parts
Mobile PC Rescuers is not responsible for problems caused by unauthorized third-party repairs, modifications, incompatible parts, or changes made after our service.
5.3 Liability Limit
To the extent permitted by applicable law, any liability for claims arising from services will be limited to the amount actually paid by the customer for the specific services giving rise to the claim, except where prohibited by law.
6. Customer Responsibilities
The customer is responsible for:
• Providing accurate information regarding the equipment, symptoms, previous repairs, and known issues.
• Providing lawful authorization to access, diagnose, repair, modify, or service the equipment.
• Providing necessary passwords, access credentials, or temporary access when required to perform an approved service. Customers should use temporary or service-specific credentials where practical.
• Ensuring a safe and suitable working environment for technicians during on-site service.
• Backing up important files and data before service.
• Disclosing any known hardware damage, encryption, security restrictions, or other conditions that may affect service.
7. Cancellations, Rescheduling & No-Shows
Customers may cancel or reschedule appointments at least 24 hours in advance without penalty. Cancellations, rescheduling requests, or no-shows with less than 24 hours' notice may be subject to a fee if one is stated at booking or otherwise agreed with the customer.
7.1 Service Delays
Appointment times are estimates and may be affected by traffic, previous service calls, parts availability, equipment condition, or circumstances outside our reasonable control. We will make reasonable efforts to communicate significant delays.
8. Privacy
We respect customer privacy and use personal information for purposes such as scheduling, communication, payment processing, service delivery, customer support, and other legitimate business purposes. Information may be shared with service providers when necessary to operate the business or complete a requested service, subject to applicable law. For full details, customers should refer to our Privacy Policy.
9. Changes to Terms
We reserve the right to update these Terms and Conditions from time to time. Updated terms will be posted on this website with a revised effective or last-updated date. Changes will apply to future services unless otherwise required by law or expressly agreed.
10. Governing Law
These terms are governed by the laws of the State of Michigan, except to the extent that applicable law requires otherwise. Any dispute will be handled in accordance with applicable Michigan law and the jurisdiction of courts that have proper authority.
11. Contact information
If you have questions about these Terms and Conditions or your service, please contact Mobile PC Rescuers:
Phone: +1 586-436-2120
Email: mobilepcrescuers@gmail.com
